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Service
GED and SAMPSON Automation Equipment/Software Support

At GED Integrated Solutions, we understand that our responsibility to the customer doesn't end after installation. On the contrary, the completion of a successful "startup" marks the beginning of an important relationship.  Our equipment plays a vital role in your operation.  To this end, it is our mission to ensure complete satisfaction with the operation of your equipment. From our knowledgeable Field Service Technicians and phone support staff to our expanded training facility, GED Integrated Solutions is committed to providing our customers with superior service.

   
How do I reach GED and SAMPSON AUTOMATION Technical Support?
To quickly maneuver through our phone system and reach a phone technical support
person without delay during normal business hours, follow the directions below:
  1. Call 330-963-5401
  2. Press 2: Technical Support (8:00 a.m. - 5:00 p.m. Monday through Friday) or Press 4 outside these hours
  3. Press 1 for GED & SAMPSON AUTOMATION Glass Vinyl and Aluminum Fabrication Support

For non-emergency support e-mail TechSupport@GEDUSA.com, and we will respond to your email within 24 hours.

How do I reach GED SOFTWARE Support?
          1. Call 330.963-5401

          2.  Press 2 for Software Support (8:00 a.m. - 5:00 p.m Monday through Friday) or Press 4 outside these hours

          

For non-emergency support, e-mail Software@GEDUSA.com, and we will respond to your e-mail within 24 hours.

GED and SAMPSON Automation Technical Support Hours

For all regions in the United States, Canada and the United Kingdom:
Phone: 330-963-5401

Fax: 330-405-1868

Support Hours:
Monday-Friday:
7:00 A.M. – 9:00 P.M (EST)
Saturday, Sunday and Holidays: 8:00 A.M. – 5:00 P.M (EST)




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GED Integrated Solutions 9280 Dutton Drive, Twinsburg, Ohio 44087 •330.963.5401  Fax 330.963.0584