Types of Service

TECHNICAL SUPPORT

Get your GED equipment running at its full potential.

SOFTWARE SUPPORT

Keeping your manufacturing plant up to speed and integrated.

SPARKLIKE SUPPORT

Sparklike Handheld™ calibration and repair services.

Technical Support

Contacting Technical Support

  • Call 330-963-5401
  • Please have your machine serial number readily available when calling to assist the Technicians to better serve you.
  • For non-emergency support, e-mail gedsupport@gedusa.com and we will respond to your email within 24 hours

Technical Support Hours

  • Standard Support Hours: Monday-Friday: 8:00 A.M. – 5:00 P.M. (EST)
  • Emergency After-Hours Support: Monday – Friday: 5:00 P.M. – 9:00 P.M. (EST)
  • Saturday, Sunday & Holidays: 8:00 A.M. – 5:00 P.M. (EST)

Software Support

Contacting Software Support

  • Call 330-963-5401
  • For non-emergency support, e-mail Software@gedusa.com and we will respond to your e-mail within 24 hours

Software Support Hours

  • Standard Support Hours: Monday-Friday: 8:00 A.M. – 5:00 P.M. (EST)
  • Emergency After-Hours Support: Monday-Friday: 7:00 A.M. – 8:00 A.M. and 5:00 P.M. – 9:00 P.M. (EST)
  • Saturday, Sunday & Holidays: 8:00 A.M. – 5:00 P.M. (EST)

Sparklike logoSparklike Support

GED is partnering with Sparklike Oy to distribute the world’s first and only non-destructive IG gas analyzers to fenestration products manufacturers in North America. As of January 1, 2021, all sales of Sparklike products in the U.S., Canada and Mexico will be handled by GED. Additionally, GED IG Experts will provide Sparklike Handheld calibration and repair services to new and existing Sparklike customers across North America from its headquarters in Ohio as part of being certified as a Sparklike Service Center Partner. Read the press release.

Contacting Sparklike Support

Sparklike Calibration Lab coordinator
Ash Hussein

Ashraf Hussein

O: 330-963-5401
sparklike@gedusa.com

Submit written requests to:

Attention: Sparklike Lab
GED Integrated Solutions
31100 Diamond Pkwy
Glenwillow, OH 44139