Maintaining the accuracy of your Sparklike Handheld Argon device is essential for reliable performance. Sparklike recommends annual calibration to ensure the device provides accurate and consistent readings. For North American users, all calibration and repair services are exclusively handled by GED Integrated Solutions.
Where to Send Your Device
For calibration of your Sparklike Handheld Argon device, it should be sent to the following address:
GED Integrated Solutions – 31100 Diamond Parkway, Glenwillow, OH 44139
Please note that GED and Sparklike do not cover shipping costs. It is the responsibility of the user to arrange and pay for shipping to the calibration lab.
Calibration Service Pricing
The calibration service pricing can be provided upon request. This fee includes both the calibration process and the replacement of critical components such as the High Voltage Capacitor and the Electrode. The typical lead time for calibrating your device is approximately two to three weeks from the time the device and purchase order (PO) or payment form are received. Please note that lead times may vary depending on the backlog of devices in the lab at the time your device is received.
Rental Device Availability
If you need a device while yours is being calibrated, GED offers rental units. These rental devices are available on a first-come, first-served basis, so it is advisable to request one early . Weekly rental pricing is available upon request from sparklike@gedusa.com.
Device Life Expectancy and Warranty Considerations
The Sparklike Handheld Argon device is built to last, with a life expectancy of approximately 10-15 years. Regular maintenance and calibration help ensure its longevity and optimal performance. It’s important to note that attempting to calibrate the device yourself or sending it to a non-approved calibration lab will void the one-year manufacturer’s warranty provided by Sparklike. GED’s Sparklike lab technician will calibrate your device with the necessary expertise, using factory-certified parts for repairs and calibration services. To preserve the warranty, always send your device to GED or Sparklike for calibration.
Troubleshooting and Warranty for Replacement Parts
If you experience issues or errors after your Sparklike device has been calibrated, you can contact the GED calibration lab at sparklike@gedusa.com for assistance with troubleshooting. Replacement parts come with a one-year warranty. If a replacement part fails within a year of installation, it will be covered under this warranty.
Common Error Messages
ERROR: N/A: Ensure you are measuring near the spacer of the IG unit and that the spark is jumping across the IG. If the error persists, contact the GED Sparklike lab as your device may need evaluation.
OVEREXPOSURE Error: This error requires sending the device to the GED calibration lab, where the fiber optic cable will be adjusted, and the device recalibrated.
Initiating the Calibration Process
To start the calibration process, contact the GED calibration lab at sparklike@gedusa.com. They will provide you with a calibration request form. Once the form is filled out and returned, GED will provide a quote for the calibration service. You can also access the calibration, repair request, and rental request forms on GED’s website by clicking here.
By following these guidelines, you can ensure that your Sparklike Handheld Argon device remains accurate and reliable, providing you with the best performance for years to come. For any questions or additional information, reach out to the GED calibration lab at sparklike@gedusa.com, and they will be happy to assist you.
Written By: Ashraf Hussein
Ash has 10 years of experience working in the North American fenestration industry. As the Product Marketing Manger – IG, Ash manages all commercial activities for GED IG products. These products include glass cutting systems, Intercept® spacer fabrication systems, glass washers, ovens, assembly systems, gas filling systems and other associated products. His expertise lies in product development and sales and customer support programs as well understanding IG manufacturing use among customers.